F.A.Q.
1. Are we a regulated broker?
Yes
Yes
2. How can you contact customer service?
Please contact us at info@solidaryprime.com and we will get back to you as soon as possible.
Please contact us at info@solidaryprime.com and we will get back to you as soon as possible.
3. Will my money be safe?
Very safe, as much or more than in any of the major international financial institutions. The liquidity is obtained from the most important providers in the market and thanks to that makes us one of the safest and most reliable brokers to invest with total peace of mind.
Very safe, as much or more than in any of the major international financial institutions. The liquidity is obtained from the most important providers in the market and thanks to that makes us one of the safest and most reliable brokers to invest with total peace of mind.
4. How do I make a withdrawal?
It is a very simple and important process for us because we know it is a very sensitive topic for any Trader. Follow these simple steps: Log in to your client area, in the menu on the left “Withdrawals” and select the option requesting the withdrawal. Fill in the form with the requested information.
It is a very simple and important process for us because we know it is a very sensitive topic for any Trader. Follow these simple steps: Log in to your client area, in the menu on the left “Withdrawals” and select the option requesting the withdrawal. Fill in the form with the requested information.
5. Is there a fee to deposit and withdraw funds?
Yes, the commissions charged by the payment gateways or the bank. We do not charge you any commission or expense for the movement to or from your account. We work daily to find the best conditions for our customers.
Yes, the commissions charged by the payment gateways or the bank. We do not charge you any commission or expense for the movement to or from your account. We work daily to find the best conditions for our customers.
6. Where can I download the trading platform from your website?
In the email we have sent you with the access data to your trading account, there is a link to download the platform. You can also download it from your client area, in the download section.
In the email we have sent you with the access data to your trading account, there is a link to download the platform. You can also download it from your client area, in the download section.
7. How long does it take for my deposit to be available in my trading account?
From the time it arrives at our finance department, from 1 to 6 hours.
From the time it arrives at our finance department, from 1 to 6 hours.
8. If my account is in one currency, can I make deposits in a different currency?
Yes, we will exchange currency at the market value of the day.
Yes, we will exchange currency at the market value of the day.
9. Can I withdraw money if I have open positions?
Yes, as long as the available margin allows you to keep the trades open.
Yes, as long as the available margin allows you to keep the trades open.
10. Can I change the leverage level of my account?
Yes, you can request it from your client area, “Trading Accounts” and in the drop-down menu “Change leverage”.
Yes, you can request it from your client area, “Trading Accounts” and in the drop-down menu “Change leverage”.
11. Who can help me with questions about my account, deposits and withdrawals?
Our customer service department will be happy to help you. You can ask your questions in our Chat when available or send us an email.
Our customer service department will be happy to help you. You can ask your questions in our Chat when available or send us an email.
12. The calculations for the indicators on the screen, what price do you use?
Our trading platform always displays the “Bid” price (i.e. the price at which we sell). Therefore the indicators are also based on that price unless specifically designed to take into account the spread.
Our trading platform always displays the “Bid” price (i.e. the price at which we sell). Therefore the indicators are also based on that price unless specifically designed to take into account the spread.
13. How can I see the ASK price on the screen?
Place the mouse over any chart that you have open on the trading platform screen. Click with the right mouse button and the “properties” dialog will appear. In it, you can enter “common” and there you will see an option that is “show demand line”. Select this option and you will see on the chart a line displaying the “ask” or “demand” price.
Place the mouse over any chart that you have open on the trading platform screen. Click with the right mouse button and the “properties” dialog will appear. In it, you can enter “common” and there you will see an option that is “show demand line”. Select this option and you will see on the chart a line displaying the “ask” or “demand” price.
14. How can I easily know the spread in real time?
We have on our website a Spread comparator of the most important pairs in real time. You can also see it in your trading platform, in the “market watch” window or with your keyboard press Ctrl + M. A rectangular window will appear with all the pairs available. Right-click on it and select “Spread” in the drop-down menu, then in the market watch window you can see the real-time spread of all the pairs you have available.
We have on our website a Spread comparator of the most important pairs in real time. You can also see it in your trading platform, in the “market watch” window or with your keyboard press Ctrl + M. A rectangular window will appear with all the pairs available. Right-click on it and select “Spread” in the drop-down menu, then in the market watch window you can see the real-time spread of all the pairs you have available.
15. How long will it take for my account to be operational?
Your account will be operational in less than 24 hours after the documents have been sent. Of course you will need to fund your account to start trading.
Your account will be operational in less than 24 hours after the documents have been sent. Of course you will need to fund your account to start trading.
16. In what currency can I open my account?
You can open it in US Dollars.
You can open it in US Dollars.
17. Can I open an account in the name of a corporation?
Yes, we will need a copy of the original deeds, proof of identity and proof of address of the representative or administrator. If there is more than one or several partners with more than 25% of the shares, proof of identity and proof of address of this or these partners is also required.
Yes, we will need a copy of the original deeds, proof of identity and proof of address of the representative or administrator. If there is more than one or several partners with more than 25% of the shares, proof of identity and proof of address of this or these partners is also required.
18. Can I open an account in someone else's name?
No. The money laundering prevention policy makes this possibility impossible.
No. The money laundering prevention policy makes this possibility impossible.
19. Can I open more than one trading account in my name?
Naturally, you must only have money in your old account or have traded on it. You only need to apply for it from your client area.
Naturally, you must only have money in your old account or have traded on it. You only need to apply for it from your client area.
20. Can I change my account details?
You have to send us all the relevant information that you want to be modified. You can contact us from your registration e-mail at accounts@solidaryprime.com
You have to send us all the relevant information that you want to be modified. You can contact us from your registration e-mail at accounts@solidaryprime.com
21. Can I control my account from a Tablet?
Yes, through the Webtrader.
Yes, through the Webtrader.
22. How long does the demo account last?
Demo accounts will only expire after 60 days if you have not used it. To request a new demo account you need to request it from your client area, trading accounts, demo account, request new demo account. The details of your new demo account will be sent to your registration email.
Demo accounts will only expire after 60 days if you have not used it. To request a new demo account you need to request it from your client area, trading accounts, demo account, request new demo account. The details of your new demo account will be sent to your registration email.
23. Why is a real account different from a demo account?
The prices quoted in the demo and real accounts are the same. On that side there is no big difference. The market gives everything, slow, abrupt, trend, range etc. and we don’t know when which one comes. The big difference between a demo and real account is the execution of orders. In a demo account the broker quotes you the prices and when you place an order the system accepts it immediately without confirming anything (there is no money involved) at the price you wanted. In a real account the system accepts your order, but has to execute it in the liquidity provider looking for the best option within the system. In this way the execution can incorporate a degree of slippage depending on the liquidity of the market at any given moment.
The prices quoted in the demo and real accounts are the same. On that side there is no big difference. The market gives everything, slow, abrupt, trend, range etc. and we don’t know when which one comes. The big difference between a demo and real account is the execution of orders. In a demo account the broker quotes you the prices and when you place an order the system accepts it immediately without confirming anything (there is no money involved) at the price you wanted. In a real account the system accepts your order, but has to execute it in the liquidity provider looking for the best option within the system. In this way the execution can incorporate a degree of slippage depending on the liquidity of the market at any given moment.
24. Is it possible to access my live account from different computers?
Yes, it is possible to log in to a live account from any computer that has a trading platform, or from any computer accessed from the WebTrader. You can even be logged in from different computers at the same time. Please be careful with usernames and passwords. If you save your trading platform password on any particular computer that has access to it you will be able to trade on your account.
Yes, it is possible to log in to a live account from any computer that has a trading platform, or from any computer accessed from the WebTrader. You can even be logged in from different computers at the same time. Please be careful with usernames and passwords. If you save your trading platform password on any particular computer that has access to it you will be able to trade on your account.
25. I have several accounts, is it possible to transfer funds between them, do you charge any commission for this service?
Yes, it is possible and we do NOT charge any commission for it. You only have to request it from your client area, side menu, internal transfer.
Yes, it is possible and we do NOT charge any commission for it. You only have to request it from your client area, side menu, internal transfer.
26. Can I trade from my phone or Smartphone?
Yes, through the Webtrader.
Yes, through the Webtrader.
27. Can I enter a SL (stop loss) and a TP (take profit) together with the order?
Yes, in fact it is the most advisable
Yes, in fact it is the most advisable
28. What happens to my pending orders if I close my computer?
Pending orders are stored on the broker’s server and will be executed if the price reaches the execution level, even if your platform is closed.
Pending orders are stored on the broker’s server and will be executed if the price reaches the execution level, even if your platform is closed.
29. Can I do all types of trading?
Yes, you can use all types of strategies as long as they do not condition in an abnormal way the proper functioning of our servers or involve arbitrage practices. Scalping and even impulsive scalping with very short trade durations are allowed.
Yes, you can use all types of strategies as long as they do not condition in an abnormal way the proper functioning of our servers or involve arbitrage practices. Scalping and even impulsive scalping with very short trade durations are allowed.
30. Why is the spread so important in some strategies?
There are many EAs that are very sensitive to spreads (especially scalping), where the slightest difference in the spread makes you enter or not in a trade, which can turn a winning trade into a losing one.
There are many EAs that are very sensitive to spreads (especially scalping), where the slightest difference in the spread makes you enter or not in a trade, which can turn a winning trade into a losing one.
31. What is the minimum lot size you support?
Minimum lot size is 0.01
Minimum lot size is 0.01
32. Do you support micro lot trading?
In our nomenclature the 0.01 lot position is a micro lot.
In our nomenclature the 0.01 lot position is a micro lot.
33. Do you trade CFDs?
Yes, the most important in the market.
Yes, the most important in the market.
34. Do you trade Gold and Silver?
Yes, being XAUUSD for Gold and XAGUSD for Silver.
Yes, being XAUUSD for Gold and XAGUSD for Silver.
35. Can I buy and sell the same currency at the same time (hedging)?
Yes.
Yes.
36. What happens to my open operations at the end of the day?
Nothing happens, they are still open. The only thing you have to take into account is that at the change of day the swap is charged or paid.
Nothing happens, they are still open. The only thing you have to take into account is that at the change of day the swap is charged or paid.
37. During what hours can I operate?
The Forex Market is open for trading 24/5. From Monday 00:05 to Friday 23:55 all our accounts are disabled for trading from 23:55 to 00:05 server time. This is a measure that has been taken to protect the operations that remain open from one day to another and that the closing of the interbank market does not affect them by the lack of liquidity. You will see the price move but no orders will be executed, including pending orders, SL and TP.
The Forex Market is open for trading 24/5. From Monday 00:05 to Friday 23:55 all our accounts are disabled for trading from 23:55 to 00:05 server time. This is a measure that has been taken to protect the operations that remain open from one day to another and that the closing of the interbank market does not affect them by the lack of liquidity. You will see the price move but no orders will be executed, including pending orders, SL and TP.
38. If the Forex market has no physical location, then who are we dealing with?
Our way of doing business in Forex trading is by buying and selling spot currencies. The buying and selling always ends up being done at financial institutions such as banks or prime brokers. The broker’s job is to route our clients’ orders to be conveniently executed at the liquidity providers (directly to the market).
Our way of doing business in Forex trading is by buying and selling spot currencies. The buying and selling always ends up being done at financial institutions such as banks or prime brokers. The broker’s job is to route our clients’ orders to be conveniently executed at the liquidity providers (directly to the market).
39. What is an ECN broker?
This is a type of broker that is electronically connected to a network composed of both liquidity providers and other traders who are operating in the same market. When executing a client’s order, the ECN broker redirects that order to any of the elements that are available at that moment to effect the counterparty.
This is a type of broker that is electronically connected to a network composed of both liquidity providers and other traders who are operating in the same market. When executing a client’s order, the ECN broker redirects that order to any of the elements that are available at that moment to effect the counterparty.
40. What are NDD brokers?
The acronym NDD stands for “No Dealing Desk”. It means that the broker in question, as in the case of Solidary Prime, does not have an “Execution Desk” that controls client orders and can therefore manipulate them to some extent. Execution desks are an essential feature of “Market Makers” brokers.
The acronym NDD stands for “No Dealing Desk”. It means that the broker in question, as in the case of Solidary Prime, does not have an “Execution Desk” that controls client orders and can therefore manipulate them to some extent. Execution desks are an essential feature of “Market Makers” brokers.
41. What are STP brokers?
Forex STP (Straight Through Processing) brokers, such as ours, send orders directly from clients to liquidity providers, which operate in the interbank market. What makes the STP platform is the fact that traders have access to the real market and can execute trades faster.
Forex STP (Straight Through Processing) brokers, such as ours, send orders directly from clients to liquidity providers, which operate in the interbank market. What makes the STP platform is the fact that traders have access to the real market and can execute trades faster.
42. How can I gain experience in the Forex Market without losing money?
We recommend all your clients to start trading through a Demo Account before acquiring a Live Account. It does not matter if you are an experienced Forex trader or not, as it is very important to familiarize yourself with the software and platform you will be using, as well as the procedures over the Internet, before working out any trading strategy. The easiest way to learn is to use a Demo account before opening a Live account. The spreads on our Demo Platform are exactly the same as those available to our clients in live trading. The Demo will allow you to see from the very beginning the consistency of the spreads offered and at the same time, test the possibility to trade in real time.
We recommend all your clients to start trading through a Demo Account before acquiring a Live Account. It does not matter if you are an experienced Forex trader or not, as it is very important to familiarize yourself with the software and platform you will be using, as well as the procedures over the Internet, before working out any trading strategy. The easiest way to learn is to use a Demo account before opening a Live account. The spreads on our Demo Platform are exactly the same as those available to our clients in live trading. The Demo will allow you to see from the very beginning the consistency of the spreads offered and at the same time, test the possibility to trade in real time.
43. What is the margin?
Margin is money you need to have in your brokerage account to secure your open position.
Margin is money you need to have in your brokerage account to secure your open position.
44. Can I lose more than I invest in Forex?
No. The Broker will not allow you to lose more than the available funds in your trading account. It will simply close your losing position, when the available margin is less than the set minimum.
No. The Broker will not allow you to lose more than the available funds in your trading account. It will simply close your losing position, when the available margin is less than the set minimum.
45. What is the FIFO rule?
FIFO is an abbreviation of the First In First Out rule that indicates that positions are closed in the order they were opened. The FIFO rule, although being used by many brokers before and being the usual way of working of ECN brokers, became popular when the CFTC made it mandatory for all US brokers. The First In First Out rule has important implications on the way many traders previously conducted their trading. For example, if you had a buy and a sell trade on the same currency pair, you could previously manage them as separate positions. With the FIFO rule, if you open more than one trade in the same currency pair, the positions from both are aggregated into one trade. For example, if you open a buy and a sell trade with the same number of lots, the trader would be left with a position of 0 (zero) in that currency pair, i.e., by selling the same number of lots for which it was previously bought, the net position is zero because the buy trade would be cancelled (closed). Similarly, if one buys for 1 lot and sells 2 lots in the same currency pair, the trader’s net position would be to sell 1 lot. As a practical matter, most US retail brokers still allow separate positions in the same pair although the broker’s accounting is the one that carries the aggregate positions. This does not apply to Solidary Prime
FIFO is an abbreviation of the First In First Out rule that indicates that positions are closed in the order they were opened. The FIFO rule, although being used by many brokers before and being the usual way of working of ECN brokers, became popular when the CFTC made it mandatory for all US brokers. The First In First Out rule has important implications on the way many traders previously conducted their trading. For example, if you had a buy and a sell trade on the same currency pair, you could previously manage them as separate positions. With the FIFO rule, if you open more than one trade in the same currency pair, the positions from both are aggregated into one trade. For example, if you open a buy and a sell trade with the same number of lots, the trader would be left with a position of 0 (zero) in that currency pair, i.e., by selling the same number of lots for which it was previously bought, the net position is zero because the buy trade would be cancelled (closed). Similarly, if one buys for 1 lot and sells 2 lots in the same currency pair, the trader’s net position would be to sell 1 lot. As a practical matter, most US retail brokers still allow separate positions in the same pair although the broker’s accounting is the one that carries the aggregate positions. This does not apply to Solidary Prime
